Privacy Policy
Our customers’ privacy is extremely important to us. We collect only the information necessary to process orders, provide customer support, maintain account security, and operate our services efficiently.
We take reasonable technical and organizational measures to protect your personal information and prevent unauthorized access, disclosure, alteration, or destruction of data.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
If you have any questions regarding privacy or personal data, please contact us at:
Email: [email protected]
Data Collected When Accessing This Website
Whenever you visit our website, your browser automatically sends certain technical information. This may include:
- IP address
- Browser type and version
- Operating system
- Language settings
- Device information
- Pages visited
- Date and time of access
- Referring website information
Like most websites, this information may be stored in server log files for security, troubleshooting, and website performance purposes.
Third-Party Services We Use
To operate our services, we may share limited information with trusted third-party providers.
Payment Processing
We use the following payment providers:
- PayPal
- Stripe
- Skrill
These providers process payments securely on our behalf. We do not store or have access to your complete payment card details.
Customer Support
- Tawk.to — Customer support chat platform. Chat history may be stored to provide customer support and maintain service quality.
Email Marketing
- Brevo — Used only if you voluntarily subscribe to our newsletter or marketing communications.
Website Analytics
- Yandex Metrica — Anonymous website analytics used to measure website performance, identify technical issues, and improve user experience.
Information We Collect
Account Registration
When creating an account, we may collect information including:
- Email address
- Username or nickname
- Discord username (if provided)
- Skype username (if provided)
Checkout Process
When placing an order, we may collect:
- Email address
- Nickname
- Discord username
- Skype username
- Order-related information
- Additional information voluntarily provided by the customer
Order Fulfillment
To complete certain services, we may collect information such as:
- Character name
- Server information
- Game account information provided by the customer
- Other information necessary to complete the purchased service
Support Communications
When contacting support, we may store communication records and chat history to assist with future support requests and service quality monitoring.
Cookies
We use cookies and similar technologies to ensure proper website functionality, maintain user sessions, improve security, process purchases, and provide essential website features.
We also use Yandex Metrica to collect anonymous website usage statistics. This helps us understand how visitors use our website, identify technical issues, improve website performance, and enhance the overall user experience.
Information collected through analytics tools may include:
- Browser type
- Device type
- Visited pages
- Session information
- Approximate geographic location
- Website interaction statistics
This information is not used to personally identify visitors.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Maintain website security
Server logs may be retained for up to six months for security and fraud prevention purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to certain types of data processing
- Withdraw consent where consent is required
To exercise any of these rights, please contact:
[email protected]
Deletion of Your Data
If you would like us to delete your personal information, please contact us by email.
We will remove your data unless we are legally required to retain certain records for accounting, taxation, fraud prevention, or other legal obligations.
Data Security
We implement reasonable security measures designed to protect customer information against unauthorized access, misuse, disclosure, or alteration.
While no online service can guarantee absolute security, we continuously work to maintain appropriate protection standards.
International Data Transfers
Some of our service providers may process information in countries outside your country of residence. Where applicable, we take reasonable steps to ensure that personal data receives an appropriate level of protection.
External Services Summary
- Google Workspace (Business Email Services)
- Brevo (Newsletter Services)
- Yandex Metrica (Website Analytics)
- Tawk.to (Customer Support)
- PayPal
- Stripe
- Skrill
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page. Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]