In this Refund Policy Huskyboost explains full or partial refund terms for the Customer. If Customer eligible for the full or partial refund and how to request the refund will be briefly explained in the following article.
1. General terms and conditions of the Refund Policy
1.1 Huskyboost can cancel order processing and provide the refund using 2 ways: “Coupon Refund”, “Refund to original payment method”
1.2 The money that has been returned by coupon can be used to fully fund or partially cover the cost of the next purchase.
1.3 Refund by the coupon can be requested at any time and will be reviewed by the Huskyboost Arbitration. The conditions that apply to the full Refund to the original method of payment that are set in paragraph 2.1 do not apply to this method of refund.
1.4 Refund to the original payment method and the conditions for it are set forth in paragraph 2.1 of the Refund Policy.
1.5 In order to request a refund, Customer should form a request in his personal profile on the website https://huskyboost.com/my-account/messages/ (Simply choose your order, and leave a message “I want to request the refund”, including the reason of refund) and/or reach out to Huskyboost Arbitration on the website or through any other official forms of communication.
1.6 The amount of refund is limited solely to the unfulfilled part of the service. Refund of the service that has been provided, completed, and confirmed by either Customer or the Huskyboost Arbitration is not possible.
1.7 The refund to the original payment method will be provided within 4 business days after the official request for it formulated by the customer is placed. After the refund, it might take from 1 to 14 business days for the payment to arrive back to your account. The exact time frame will depend on the method with which the payment was originally made, and Huskyboost is not responsible for the delay that can be caused by the payment broker or/and certain Bank. The commission for the payment is the responsibility of Huskyboost and the amount of commission will not affect the final amount of the refund.
1.8 In case the price of a given Services and/or Goods has been changed by Huskyboost after the settlement of the Deal, Huskyboost is not obliged to return the price difference to the Customer.
1.9 Huskyboost is entitled to cancel and/or refuse the right of a Customer to a refund in case the Customer has violated Huskyboost Terms and Conditions and whose account has been suspended by the Huskyboost Arbitration on the basis of paragraph 7.3 of the aforementioned Terms and Conditions agreement.
1.10 Huskyboost has the right to suspend the accounts of Users who made a purchase with the intent of reselling the results obtained from purchased Services and/or Goods in order to make a profit from them. Such User upon the investigation will be identified as the Buyer of goods and services and will not be treated as a Customer. The Buyer who owns that account in case of suspension will not be entitled to any form of refund, despite the status of the order.
1.11 Huskyboost has the right to suspend the accounts of Users who violate the polite and respectful treatment to each other (Paragraph 4.1 of the Terms and Conditions). The Buyer or Seller who owns that account in case of suspension will not be entitled to any form of refund, despite the status of the order.
2. Full and partial refunds
2.1 Customers are entitled to request a Full refund to the original method of payment if the two following conditions are met:
- The order is still in the “Payment Received” stage, implying no work, effort, or any other form of commitment other than consulting and dealmaking procedures has been put into the order by the Seller.
2.2. Customers are not eligible for full refund in the cases described in paragraph 2.1 of the Terms of Service. That means, that if current booster can’t deliver the order, and order is already in “Processing the Delivery” or “Need action buyer” status, and current booster can’t deliver the order or delivering the order not according to the Terms of Service, Customer can request to:
- Change the booster for current order (log in to the Messenger tab of a current order and request the booster change)
- Customer can cancel the order and request the refund, but maximum amount of refund cannot exceed 90%. (log in to the Messenger tab of a current order and request the order cancellation and refund)
2.3 In case the order has been started and, at the moment of the request, is in the “Processing the Delivery” or “Need Action Buyer” stage, the maximum refund amount cannot exceed 80% of the order value. Additionally, a 20% service charge will apply to any order canceled by the Customer during these stages.
The 20% service charge is applied to cover the work already done and to compensate the booster for their time. Once an order is placed and reaches the “Processing the Delivery” or “Need Action Buyer” stage, we have already assigned a booster and scheduled your order in their queue. This means the booster has reserved time for your order and may have declined other opportunities to accommodate it. The service charge ensures fair compensation for the booster and covers the operational costs associated with managing the order up to this point.
2.4 The amount of Refund for the service that implies scheduling and booking procedures that are being carried out by the Seller after the placement of the order and the conditions of which have been verbally agreed upon in chat with the Customer cannot exceed 50%.
2.5 If Customer do not contact to claim his service, in 7 days after the payment we will inituate the automatic refund.