Our customers’ privacy is paramount to us, and we do everything to collect only the data necessary for order processing and reliably running our services. We make sure the data is protected using modern protection strategies. This privacy policy describes what is collected and how it is used. This policy has been reviewed to comply with the General Data Protection Regulation (GDPR).
You can always contact us regarding your privacy and private data: [email protected]
Data collected when accessing this website
Whenever you use your web browser to access a website on the intercom, it transmits some basic data. This includes, for example, your IP address, your operating system, browser language, browser type, and some more data. Also, we will know the time of access. Please refer to your Browser vendor for more details about the data being sent.
Every site access is automatically written to a log file and can contain the information just described (this is the standard configuration for most web servers on the intercom). Our web servers are hosted at Wpmudev.
We transfer data to the following third-party services:
- Paypal. Nickname, Email, Order ID, and other order data for processing your payments
- Tawk.to. The chat window is at the bottom right of the screen. Your entire chat history will be saved; this is required to run our service since we use Zendesk as one of the primary communication methods. We will also email your Nick to identify you as our client within the service.
- Brevo. Email, Nickname is added to Brevo Database ONLY if you choose to subscribe to our best offers newsletter
We transfer anonymous data to the following third-party services:
- Google Analytics (Anonymous data that helps us to measure website performance)
- Facebook (Anonymous data that helps us to measure website performance)
While using this website, we collect data on multiple occasions:
While opening and browsing the website, your IP address will be logged. This is necessary and is used to fight scammers and improve the security and performance of the website. The data is deleted after at most six months (required with Paypal)
When you chat in our Support Chat window, your entire chat history will be saved
- If you create a new account, we will save the data you provide
- If you provide additional details after checkout in the “Order details” form
- If you edit your profile, we will update the data in our database
Data was collected during the checkout process.
The data you enter on checkout is stored in our database. Currently, we store the following data: Email, Nickname, Skype, Discord, and any data you specify in the “Additional information” field.
We DO NOT have access to your payment details (credit card etc.); all transactions and payment details are securely handled with Paypal \ Stripe \ Skrill
Data was collected after the checkout process.
The data you enter in the “Order details” form are stored in our database. This may include your BattleTag, Server, Character Name, Faction, and other information.
The email address you provide when registering may be used to inform you about the progress of your order. It may also be used to send you your password or in cases where we are legally obliged to contact you. For the emails being sent via this website, we use Mailchimp. We will never sell your email; we will only use it for marketing if you subscribe to our newsletter.
Cookies
We use cookies for technical reasons, for our website to operate correctly. We also use third-party analytics services that set cookies with anonymous data that help us to measure website performance.
Other external infrastructures we use
We use Google services for emails (those we send and receive manually). We have activated all available security enhancements offered by Google.
Both Google and Brovo are located in the USA. A data protection agreement between the EU and the USA is called the EU-US Privacy Shield.
Your Data
If you want to know which personal data we have saved about you, please send an email to [email protected]
Deletion of your Data
If you want us to delete your data, please email [email protected]. We will then delete everything if nothing (e.g., invoicing laws) requires us to keep the data.
Correction of your Data
If you want us to correct any collected data, please email us.
Revocation of data processing
Every data processing which requires an explicit user agreement can be revoked at any time. To do that, send a short email to [email protected]
External Services used
Here again, is a quick summary of the external services we use:
Google Apps & Services (Email, Calendar, etc.)
- Brevo
- Google Analytics
Brevo and Google are located in the USA; there is a data protection agreement between the EU and the USA called the EU-US Privacy Shield)
Further questions
If you have any further questions, please send an email to [email protected]. We will reply as soon as possible.
Updates to this privacy policy
There may be updates to this privacy policy in the future. You will be notified about them via push notifications, emails, or on our Facebook page.